Compliance & Regulatory

ZIEPX is committed to maintaining the highest standards of regulatory compliance and security.

Regulatory Framework

ZIEPX operates in full compliance with financial regulations in Zimbabwe and across participating African countries. We work closely with regulatory authorities to ensure our services meet all applicable requirements.

Licensing & Authorization

ZIEPX operates under licenses and authorizations granted by relevant financial regulatory bodies in each jurisdiction where we provide services.

Anti-Money Laundering (AML)

ZIEPX has implemented comprehensive AML policies and procedures in accordance with international standards, including:

  • Customer Due Diligence (CDD) and Know Your Customer (KYC) procedures
  • Transaction monitoring and suspicious activity reporting
  • Ongoing customer risk assessment
  • Record keeping and reporting to regulatory authorities

Counter-Terrorist Financing (CTF)

We comply with all counter-terrorist financing regulations and maintain systems to detect and prevent transactions that may be related to terrorist financing activities.

Data Protection & Privacy

ZIEPX complies with data protection laws, including:

  • General Data Protection Regulation (GDPR) principles
  • Local data protection laws in Zimbabwe and African jurisdictions
  • Industry standards for financial data security

Payment Services Regulations

As a payment service provider, ZIEPX adheres to payment services regulations, including requirements for transaction security, consumer protection, and dispute resolution.

Security Standards

ISO 27001

ZIEPX follows ISO 27001 information security management standards to protect customer data and ensure secure operations.

PCI DSS Compliance

We maintain Payment Card Industry Data Security Standard (PCI DSS) compliance through our banking partners to ensure secure payment processing.

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.

Audit & Reporting

ZIEPX undergoes regular audits and assessments to ensure ongoing compliance:

  • Internal compliance reviews
  • External audits by independent firms
  • Regulatory examinations
  • Regular reporting to regulatory authorities

Consumer Protection

We are committed to protecting consumers through:

  • Clear and transparent terms of service
  • Fair dispute resolution processes
  • Protection of customer funds
  • Transparent fee structures

Cross-Border Compliance

For cross-border transactions, ZIEPX complies with applicable international regulations, including foreign exchange controls and international sanctions requirements.

Regulatory Updates

We continuously monitor regulatory developments and update our policies and procedures to ensure ongoing compliance with evolving requirements.

Contact Compliance

For compliance-related inquiries, please contact:

Email: compliance@ziepx.com
Address: Zimbabwe & Africa